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Stats for workplace accident claims in Ireland

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Table 1: Top 5 Occupations by No. of Awards/ Average Award Value:

Occupation Category % of Awards Average Award Maximum Award
Labourers (in Construction, Manufacturing, Mining and Transport) 30% €27,925 €412,515
Trades Workers (in Building and Mining) 9% €29,771 €163,220
Sales & Services/ Elementary Occupations (e.g. domestic helpers, cleaners, caretakers, porters, garbage collectors) 9% €22,982 €73,778
Personal & Protective Services Workers (catering staff, security officers etc.) 8% €21,656 €64,450
Drivers and Mobile Plant Operators 7% €26,681 €87,195

Table 2: Accident Types by No. of Awards / Average Award Value

Accident Type % of Awards Average Award
Fall 31% €27,293
Struck 20% €25,701
Cuts/Burns 17% €19,774
Lifting/Handling 11% €25,770
Defective System/Equipment 9% €31,472
Machine 7% €31,034
Other 5% €24,257

Table 3: Highest 11 Awards by Value (>€100,000) and Accident Cause

Accident Cause Awards in Excess of €100,00
Defective Machinery €412,515
Slip & Fall €268,516
Machinery fell from a height €197,850
Struck by Machinery €163,220
Defective Equipment €160,000
Defective Equipment €141,405
Fall from a height €132,815
Fall from a height €117,186
Defective Equipment €115,799
Fall from scaffold €108,721
Trapped in machine €107,174

Table 4: Gender Breakdown of Employer Liability Awards by Volume / Average Award

Gender % of Awards Average award
Male 70% €27,659
Female 30% €22,181
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Employer’s duties

Under Section 8 of the Act the employer has a duty to ensure the employees’ safety, health and welfare at work as far as is reasonably practicable. In order to prevent workplace injuries and ill health the employer is required, among other things, to:

  • Provide and maintain a safe workplace which uses safe plant and equipment
  • Prevent risks from use of any article or substance and from exposure to physical agents, noise and vibration
  • Prevent any improper conduct or behaviour likely to put the safety, health and welfare of employees at risk
  • Provide instruction and training to employees on health and safety
  • Provide protective clothing and equipment to employees
  • Appointing a competent person as the organisation’s Safety Officer

Employees’ duties

The duties of employees while at work are set out in Section 13 of the Act. These include the following:

  • To take reasonable care to protect the health and safety of themselves and of other people in the workplace
  • Not to engage in improper behaviour that will endanger themselves or others
  • Not to be under the influence of drink or drugs in the workplace
  • To undergo any reasonable medical or other assessment if requested to do so by the employer
  • To report any defects in the place of work or equipment which might be a danger to health and safety

Risk assessment and safety statement

Under the Safety, Health and Welfare at Work Act 2005 every employer is required to carry out a risk assessment for the workplace which should identify any hazards present in the workplace, assess the risks arising from such hazards and identify the steps to be taken to deal with any risks.

The employer must also prepare a safety statement which is based on the risk assessment. The statement should also contain the details of people in the workforce who are responsible for safety issues. Employees should be given access to this statement and employers should review it on a regular basis. The Health and Safety Authority has published guidelines on risk assessments and safety statements (pdf).

Protective equipment and measures

The employer should tell employees about any risks that require the wearing of protective equipment. The employer should provide protective equipment (such as protective clothing, headgear, footwear, eyewear, gloves) together with training on how to use it, where necessary. An employee is under a duty to take reasonable care for his/her own safety and to use any protective equipment supplied. The protective equipment should be provided free of charge to employees if it is intended for use at the workplace only. Usually, employees should be provided with their own personal equipment.

There is a range of measures that employers must take in regard to visual display units (VDUs). These include examining the reflection and glare, the operator’s position in front of the VDU, the keyboard and the software used. Operators must be given adequate breaks from the VDU. In addition, employers must arrange for eye tests and, if required, make a contribution towards the purchase of prescription eyeglasses. The Health and Safety Authority (HSA) has published a list of frequently asked questions about display screen equipment (VDUs).

Reporting accidents

All accidents in the workplace should be reported to the employer, who should record the details of the incident. Reporting the accident will help to safeguard social welfare and other rights which may arise as a result of an occupational accident. An employer is obliged to report any accident that results in an employee missing 3 consecutive days at work (not including the day of the accident) to the Health and Safety Authority.



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Customer Service dvd


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Cover Page Assignment 1

Cover page assignment 1

Click above link to download the cover page for your assignment

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Checklist for assignment 1

Checklist for Assignment 1


    Cover Page           ¨

Aims (at least 2)          ¨

What you intend to learn and achieve both personally and academically in carrying out and completing this assignment

Objectives (at least 3) ¨

How you intend to achieve your aims e.g. research related books in library, carry out surveys for primary information

Plan for investigation x 2 Points ¨

How you intend to begin your investigation

    Body of report

Q 1 Incident Report Form  

Q 2 Risk Assessment carried out

Q 3 Research completed [minimum 2 pages ]

Q 4 Safety Statement & Recommendations (minimum 4)


Conclusions  x 3  [ Comment on both personal and academic learning achievements on completion of this assignment ]


     Bibliography Websites, Books, leaflets etc

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Health & Safety at Work - Assignment 1

Click Assignment 1 for tips on what each part of the report requires.


Assignment Brief

Weighting: 30%


You are working as an employee in the South Regional Hospital. For your mid morning tea break you go to the canteen, there your find your colleague lying on the floor, holding her wrist and saying that she’s hurt. You go to her assistance and ask her what happened and she says she doesn’t know how she fell.  As you help her up from the floor you look around to see if there are any hazards that could have caused the accident.

  1. Incident Report Form:

Complete all sections of this form; including what you feel was the main cause of this accident.

  1. 2.      Risk Assessment:

Find attached a copy of the layout of the canteen where the accident occurred. Conduct a risk assessment of this workplace, in order to complete the safety statement in part 4.

  1. 3.     Research:

Research and write a report as to the most common causes of this type of accident in a canteen setting. Research this topic and use your findings to aid you in writing the safety statement.

  1. 4.     Safety statement:

From the risk assessment (in part 2) and the research (part 3), draft the safety statement for this workplace.

Submission Date: 13th December 2010



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Mind your Language


Phrases to eliminate                                      Instead Say…


Hang on a minute ————————————- One moment please

He’s tied up at the moment ————————- He’s with a client/ He’s    in a meeting.

Complaint———————————————- Query

I’ll get him to give you a buzz———————- I will have him return your call.

Sorry for holding you——————————— Sorry for the delay/ Sorry to keep you waiting.

He’s just stepped out for a moment—————- He’s not available at the moment.

Just a sec…——————————————— One moment please.

…yes!————————————————— Good morning, dept. etc.

What can I do for you?——————————- (How) may I help you?

What are you doing in here? ———————— Good morning, are you being served or may I help you?

You’ll have to wait———————————— I’m sorry, but there will be a short delay. Do you mind waiting or will you call back?

Right – it’s your turn——————————— I believe you’re next Sir/Madam

Take a seat——————————————— Would you like to take a seat/ sit down?

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